SHIPPING Policy
When will my order ship?
Whether you place an order on a business day, a weekend, or a holiday, all orders will always ship out the following business day.
Shipping methods
All orders ship from our warehouse in Boston, MA and all will go out via USPS.
When will it get here?
Typically delivery takes 3-5 business days. However, due to the ongoing pandemic, all shipping carriers are experiencing slow delivery times and unexpected delays. Recently, we have seen some shipping delays as much as one and even two weeks!
IMPORTANT: Once your order is shipped, we have no ability to speed up, slow down, or otherwise modify the delivery. If your shipment is experiencing long delays or you have questions about its location, we recommend you check your tracking information or contact USPS Support about your order.
Will I be notified when my order has shipped?
Yes, when the order has been packed and shipped, you will receive an automated email with your tracking information.
I never got my tracking information
We have seen two scenarios where a customer did not receive their tracking notification:
- The notification was sent but intercepted by their spam filter. If your tracking email does not come, please check your spam folder.
- Customers forget which email they used to place orders and notifications go to an account they don’t typically use. When looking for order alerts, make sure you access the email account used when placing the order.
If those do not apply to you, please contact us through our online contact form.
I never got my package
If your order is lost in the mail, stolen, or otherwise does not arrive after being shipped, Brittany Lynne Fitness is not responsible and will not issue a refund or replacement. Packages that are marked as delivered but have not been received are the responsibility of you and USPS. In such circumstances, we recommend you work with USPS Customer Support.
Alaska & Hawaii
Please note that our normal shipping time to Alaska and Hawaii is approximately 7-10 business days. But as mentioned above, it could be longer due to delays caused by the pandemic.
International shipping
We are only shipping within the US and can not accept international orders.
